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Customer Feedback Form

*Company Name

Name

Contact No

*Designation

*Product Purchased

Rate the following questions on the 1 - 6 scale

(1 being the lowest & 6 being the highest)

1	Enquiry	1	2	3	4	5	6
	A) Speed of response to your inquiry.
	B) How useful was our response
	C) Satisfied with the detail of the response
2	Quotation: Were you,
	A) Met the specification requirement
	B) Easy to understand
	C) Delivery and shipping information.
	D) Supporting documents (Data sheet, MSDS)
	E) Format of the quotation
3	Logistics
	A) Delivery on time
	B) Complete set of documents provided
	C) Quality of packaging
	D) Goods delivered at destination in good condition
4	Products
	A) Quality of products
	B) Price competitive
	C) Availability
	D) Ease of use
	E) Quality of technical support
5	Customer service approach
	A) Friendly
	B) Accommodative
	C) Helpful
6	General
	A) Overall experience with X-Calibur.

7	A) Any additional comments.