Customer Feedback | X-Calibur Construction Chemistry

1 ) Enquiry

A ) Speed of response to your inquiry

B ) How useful was our response

C ) Satisfied with the detail of the response

2 ) Quotation: Were you

A ) Met the specification requirement

B ) Easy to understand

C ) Delivery and shipping information

D ) Supporting documents (Data sheet, MSDS)

E ) Format of the quotation

3 ) Logistics

A ) Delivery on time

B ) Complete set of documents provided

C ) Quality of packaging

D ) Goods delivered at destination in good condition

4 ) Products

A ) Quality of products

B ) Price competitive

C ) Availability

D ) Ease of use

E ) Quality of technical support

5 ) Customer service approach

A ) Friendly

B ) Accommodative

C ) Helpful

6 ) General

A ) Overall experience with X-Calibur